ShinobiTools is free to use. It is the home of our eleven free tools. The only thing we sell is an optional pass: €5 for 30 days or €3 for 24 hours, a one-off purchase, not a subscription.
Last updated: 9 October 2026
Everything on ShinobiTools is free to use. The only thing we sell is an optional pass, in two sizes: €5 for 30 days or €3 for 24 hours, a one-off purchase, not a subscription. This page explains exactly when you get that money back, and it applies to both. The short version: before you start the pass, for any reason at all, and after that, whenever something on our side went wrong. The four goodwill cases below cover that, and we apply them without argument. Your statutory right of withdrawal as a consumer is separate; it is described in the next section.
A pass is a digital service that starts the moment you use it. If you are a consumer, the statutory right of withdrawal applies to a pass: 14 days from the day after you buy it, with no reason needed. If you asked us at checkout to start the pass immediately and you withdraw within those 14 days, you pay a proportionate part of the price for what was already provided until you told us; once the pass has been fully provided you can no longer withdraw. You exercise it yourself on our withdrawal page: it takes effect when you submit it, we confirm receipt straight away, and the refund follows. It needs no reason and no approval from us. You can also withdraw with any clear statement by e-mail to info@shinobitools.com. The clock on your pass starts at your first file, not at payment. Everything below is our goodwill policy: it sits on top of this right and does not limit it.
We also cannot refund a pass that is simply gone from your browser: there are no accounts here, so a pass is stored locally in the browser you bought it in. Clearing your site data removes it. Mail us if that happens. See below, we will usually just re-issue it.
Output quality itself is not a ground for refund. Every tool in the network is free to try first and shows you the finished result before you ever pay. If a particular file gives a disappointing result, that is a limit of the technology, not of the pass: a pass raises limits, it does not change what a tool can do.
Mail hello@shinobitools.com with the order number from your confirmation e-mail. One line about what went wrong is enough.
We answer within a few working days. An approved refund is issued by us through Stripe and lands back on the card or account you paid with: usually within five to ten working days, depending on your bank.
You do not need to contact Stripe: we handle every refund ourselves, and Stripe only returns the money.
Please mail us before asking your bank to reverse the payment. A chargeback costs us far more than the €5 and takes weeks; a mail to us takes minutes and gets you the same money back. We have never refused a reasonable refund.
A recurring subscription is the easier business to run: it bills itself. We didn't build one, because most people who want more than the free tier want it for a single job: one big restoration batch, one long recording to transcribe, one weekend of passport photos for the whole family. A subscription would mean either overcharging that person for eleven months they don't use, or building a cancel flow whose entire purpose is stopping money you already have from leaving your account, and a cancel flow built to be sticky is exactly the kind of experience these tools are supposed to avoid, so it made no sense to bolt one onto the payment side. The two sizes, a day or a month, cover the two situations that actually come up: a single deadline, or a stretch of ongoing work. Nothing recurring, nothing to remember to cancel, and a refund that doesn't require justifying why you're leaving, because there's no subscription to leave in the first place.
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